All payments are done online via automatic withdrawal through Zen Planner on the 1st of the month. Monthly dues will be prorated if you begin partway through the month.
Failed or late payments (credit, cash, or check) will incur a $20 late-fee if not resolved by the 3rd of billing month.
If you receive an email from the payment system regarding a failed payment attempt, you are responsible for updating your client profile via the Member Portal or in person with an RtB Trainer.
You must notify Raise the Bar in writing no later than 60 days before the next billing cycle if you wish to cancel. If you do not meet this deadline, you will be charged for the following month.
If you signed a 6-month or 12-month commitment and have not fulfilled it, you are subject to the Month-to-Month rate that is outlined at Raisethebar.us and will be billed the difference.
We do not issue refunds.
Memberships may be placed on hold if you are gone longer than 30 days and up to 60 days for any reason. We require written notice 14 days in advance of the hold. Holding memberships require a hold end date. Upon expiration of the unfreeze date, your account will automatically become active and payment will resume. If your membership is canceled while on hold, you are subject to the Cancellation Policy.
Membership Change Policy
Memberships may be modified if a different plan is desired. We require a written request within 7 days before the next billing cycle if you wish to modify (upgrade / downgrade) your existing membership. If you do not meet this deadline, your membership will be adjusted the following billing cycle.
Membership Rates & Discounts
Members will retain their initial monthly rates as long as the account remains on auto draft, is active and in good standing. Clients that cancel their membership are subject to current-level pricing if they return at a later date.
Discounts that are applied to an account at the time of account creation will remain in effect as long as the client account remains active and in good standing. Clients returning from a cancellation will not have access to previously applied discounts if the offer has expired or is no longer offered.
9046 Hornbaker Road
Manassas, VA 20109
This policy was last modified July 2017